Sharing News With Your Communi...

Your members won’t always actively seek out communication with you. In order to keep a flow of open communication, it’s important to have systems in place that allow members to actively communicate with others as well as the Board.

1. Community Website
• Your community can utilize a website to share information with their members. Not only is it a great place to have a calendar of all events, but it is also a way for members to leave comments, sign up for events, pay dues, and download important community documents.
2. Email
• Email is still one of the best ways for any business to reach out to customers, members, or employees. Depending on how your community is organized or structured, it’s also a fantastic way to segment your members to ensure you are communicating with just those that you need to when it comes to specific events, functions, or privy information. Your members can always opt out should they not want to be communicated with via email.
3. Newsletters/Flyers
• The newsletter is a great way to blanket the community with general information and events happening within the community. For one-off information, don’t hesitate to make standalone flyers to pass out to your members via their mailboxes.
4. Text Message
• More companies are turning to text messages to relay information. There’s no reason your community cannot utilize the same tools to get messages to members. There are a lot of great services out there that allow mass texting, text-automation, and user management. All your members have to do to opt out is to send a simple text message back and they will no longer receive text message updates.
5. Community Phone Number
• There should be a line that is always available to members of the community to reach out to with questions, comments, or concerns — even if it is just a voicemail.
6. Bulletin Board
• While this has been the standard for a long time, we don’t recommend using the message board as the only place a piece of information is shared. This is because members have to seek the message board out themselves. The responsibility of communication should ultimately fall on the HOA to be the proactive party.
7. Member Meetings
• Host open forums before Board meetings take place so that community members can express any concerns or ask any questions they need clarification on. It's important to also ensure that your members are attending these meetings. Encourage attendance by explaining the benefits of showing up, listening, and speaking during either of the two statutorily-required Member forum periods.

Not only will this alleviate a lot of potential issues on their end, but it could bring up an issue or topic for the Board to discuss that they weren’t aware of prior.

There are many ways to spread the information among the members of the community to ensure that everyone is properly informed. At YourCommunityManager.com, we provide our communities a website, opt-in email blasts, newsletters, and a phone number that members can always call. On top of this, we send the community's Manager to every regularly scheduled HOA meeting to listen to and answer any questions, comments, or concerns that members may have. We do our part to ensure that communication is active and always a priority to keep communities running smoothly.

Questions? Don’t hesitate to send us a message at info@yourcommunitymanager.com. We’re more than happy to help.