August 19, 2021 - BY Admin

When to Dial 311

Regardless of how well a community is run, no community is free from potential crime and disturbances. However, not every incident requires dialing 9-1-1. For police non-emergency response, dial 3-1-1.

What Qualifies as Non-Emergency?

Call 3-1-1 to report any type of crime where there is no immediate threat to life or property.

A non-emergency report could be a slew of things. For example: disturbance calls involving loud parties, loud music complaints, minor disturbances, a break-in or vandalism that occurred "sometime prior" or discovered upon returning home and the suspects have left the scene.

What Should You Have Readily Available for the Report?

Location (Exact address or cross streets)

This is probably the most important information you can provide. Try to be aware of your surroundings. Make a real effort to be as detailed as possible. If you are outside and don't know the street address, take a look around and try to find landmarks or cross streets. If you are inside a large building or one with multiple levels, you can help emergency services by letting them know which floor you are on, which apartment you are in, etc.


When did the incident take place? If you don't know the exact time just report the time in which you showed up and noticed there had been an incident.


The more descriptive features you have to provide the better. Sex, race, height and weight, facial hair, hat/cap, shirt/jacket, pants/shorts, shoes, glasses, unusual characteristics-scars, tattoos, etc.

If so, what type, color, and size.


If so, vehicle description and a license plate if available.


Let them know of any party that has been injured. If there is an injured party, don’t move the injured party on your own, wait for professionals to arrive on scene.

It’s not always easy to know what to do in these types of situations. The best you can do is stay calm and focused to provide all the necessary information and details you can to help remedy the situation. As always if it is an emergency, dial 9-1-1.